Customer Service

**last day for pre-Christmas postal delivery is Friday 18 December! 
Arbor Brunswick does not offer change of mind refunds.
Returns of shelf purchases will be accepted for 14 days after purchase (up to 30 days negotiable) and up to 31 January for purchases made in December, in exchange for another item in store or store credit.
Store credit can also be used toward a special commission or repair and is valid for 6 months from date of return.
Any special commissions or adjusted items can not be returned. 
When you complete an online order, we do our very best to ensure your piece is sent within 3 days of the order being placed. If you need to place a rush on an order being posted or have any further questions or instructions please contact us as soon as possible. You can also select to pick up in store at no extra charge.
All pieces ordered through our online store or by phone will be sent by Australia Post - Express Post with Signature on Delivery. You will be sent tracking details when your order has been sent. Arbor carries postage insurance for all items we send. Australia: for orders up to $300 postage cost is $10, over $300 postage is free. International: for orders up to $750 postage cost is $40, over $750 postage is free. 
We offer free resize on all of our gold rings for 12 months after purchase date. Any sterling silver rings and bangles will be remade to size at no extra charge if the piece being made is exactly the same as the piece purchased (see return policy above for acceptable timeframe). We can also arrange other adjustments to purchased pieces, such as chain extensions or replacement and there may be an extra charge. Please contact us to discuss your requirements.
See further instructions on sizing for bangles and rings here.
Arbor offers repairs on many types of jewellery, including pieces not purchased at Arbor. Some small jobs can be carried out in store and others are taken off-site to our regular, trusted jeweller. All items are insured and treated with the utmost care and consideration while in our possession. We have a repair price list in store and for more complex jobs an individual quote can be arranged. Allow up to 3 weeks for your repair to be completed once your 50% deposit is paid.
A specially made piece just for you, this can be a remake of an item on the shelf or a new design. If you are considering a special commission, either as a gift or for yourself it is important to make contact with us as early as possible as there is often a process that can take from 2-8 weeks of consultation, refining design ideas, choosing stones/metals and arranging quotes. Allow up to 6 weeks for your piece to be completed once your 50% deposit is paid. There is a strict no returns policy on special commissions.